THE MOST COMMON QUESTIONS
Do you ship Internationally?
Yes! I also offer free international shipping for orders over $35! (digital products are not calculated to the total price)
*Due to Covid-19, I'm unable to ship to countries that have banned international air mail from Japan (currently at least Chile, Argentina, Brazil, and Ireland). The restrictions are still changing, but if this is the case for you and I'm not able to send your order, you will always be able to cancel and get a full refund!
Do you offer tracked shipping?
Unfortunately, I'm not able to offer tracked shipping. I send the items as letters to keep the shipping costs as low as possible and there is no option for tracked international letter mail. If it seems like your item is lost in the mail, please contact me and we can surely figure out a solution together.
How long does it take to prepare the order?
I'm always doing my best to take the orders to the post office within 1-4 business days (Mon-Fri) from your order. You will get an email notification when I have shipped the items.
Please note that I ship the items from Japan, which means that the post offices are closed on Japanese National Holidays.
How long does it take for me to receive the order?
I ship the orders within 1-4 business days (Mon-Fri) from Japan.
Then, depending on your location, the average shipping times on normal occasion* are:
- Europe 4-8 business days
- US 6-10 business days
- Everywhere else 6-11 business days
*Due to Covid-19, please prepare for 1-3 week delays. On some occasions, the delays might be even longer since the Air Mail is very slow at the moment.
Can I return or exchange an item?
I don't accept returns, exchanges, or cancellations of orders that have already shipped.
However, if you received damaged products or are not happy about the order for some reason, please don't hesitate to contact me and we can surely figure out a solution together.
If you ordered a wrong product/option or gave a wrong address and didn't get a shipping notification yet, please send me an email or DM me on Instagram, and I'm happy to fix the order for you.
Do you make custom orders?
Custom orders are not my main focus at the moment, but I'm open to hearing your offer! Please send me an email or a DM on Instagram.
Where can I use the Digital Items?
You are free to use any digital items on your personal and non-profitable projects.
You are not allowed to sell or showcase the design or part of it as your own.
If you wish to use my creations in any of your profitable projects, please contact me.